Terms and Conditions

we don't like jargon, so here are the terms you are agreeing to by using the website

we list things for sale
we do not own anything we sell. individual sellers list unloved products for sale. we act as transaction processors.

who is we
unloved tech ltd. is a company registered under the companies act in England.

content delivery
we do not host any product, subscription or IP belonging to anyone else. all products are directly exchanged by users, we only provide market listing and escrow services.

deletion of your listing
we may remove any listing at any point for any reason what so ever.

your responsibility
as a seller, it is solely your responsibility to make sure that no other copy exists (including no copy on your computer/cloud/ or other storage device or space) after you have received payment for a digital product. you must delete all copies in your possession.

goal of service
the goal is to help you recover some of the money you spent on perishable products, you must under no circumstances attempt to or make a profit from any sale.

prohibited sales
you must not sell anything that is prohibited for sale by law. this does not include individual license agreement terms unless it is prohibited by law.

subscriber details
you authorise us to contact you with the details you provide on joining. we may do this for sharing listed items, customer support or for commercial purposes. we do not pass this data on to anyone.

our analytics tools automatically collect non-personally-identifying information such as the browser type, language preference, referring site, and the date and time of each visitor request. strictly for understanding how you use our website and how to improve it for you. also, tiny analytics we use to see how much traction we're getting $$$. we do use cookies mostly google analytics. for any data related query please contact our data protection officer at support@unloved.xyz

payment handling
buyers aka the person buying a product through unloved is responsible for paying the full amount upfront and this amount is non-refundable unless we state otherwise. buyers have 24h from the receipt (confirmed by third party courier) to raise a concern with the product they have received, post this they waive any right to refund or damages. this is to protect both buyers and sellers from fraudulent behaviour. we collect payments on behalf of sellers, and we are not the seller in this transaction. we hold the right to withhold payment pending inspection of a transaction. our decision in a transaction is final. we do our best to maintain a fair marketplace which involves both buyer and seller being transparent. we do not ask sellers to refund money post 24h of delivery of the product to the buyer.

as this is a pre-owned marketplace, no refund is given whatsoever. this does not affect buyers raising a dispute within 24h of delivery, as they are covered pending investigation in to the matter. if any disputes are raised by the buyer with their card provider, we reserve the right to charge them $200 administration fee to cover the requirements of dealing with the headache.

special note for subscriptions. sellers of subscriptions are paid in equal instalments for the remaining period of their subscription unless a buyer changes the login email credential, in which case the seller is paid after a one week delay from this event. subscriptions once bought are not refundable unless they stop working before advertised end date and the buyer has not changed the login credentials. it is the seller's responsibility to check their subscription terms and conditions to see whether it can be sold or exchanged. we do not check terms and conditions of subscriptions listed nor do we agree to them. the buyer agrees to the subscription's terms and conditions when they use credentials to login.

unless explicitly stated, all third party logos and trademarks are owned by others and not by us. we don't aim to violate any copyrights or intellectual property, so if you spot an anomaly please let us know.

additional charges
we may charge you additional charges for services we render, but these must be agreed in advance. by default we charge sellers 20% commission on sale. for certain items we may request different terms or commission structures, but these will be agreed in advance.

limited liability
we do not accept liability for any loss or damage caused as a use of our services. you must verify whether using the service will cause any stakeholder a loss. any liability must be resolved by the transacting parties.

no license agreement knowledge
we do not enter in to or accept any license terms for any subscription or product being sold. we do not verify terms or conditions imposed by creators on products. this is the responsibility of the seller.

we any disputes will be governed by the law of England.